Take advantage of our expertise in passive fire protection systems with our full range of services. Do you have a technical question? Do not hesitate to contact our technical engineers. Do you need practical or theoretical training? We offer training courses at our premises in Taverny.
GEOSTAFF Academy Training
This year, the GEOSTAFF team is offering training sessions directly at our premises in Taverny. Our technicians and sales representatives will train you during a full day on the installation of ventilation ducts and smoke extraction ducts.
Contact one of our sales representatives to participate in the next training sessions or register directly here and we will contact you.
Our engineers and specialists in passive fire protection are at your service to find the best certified solution for your project.
Do not hesitate to contact us directly by phone or write to us.
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Frequently asked questions FAQ
How to modify or cancel my order?
For any order concerning stored products:
If you have made an error in your order, you can modify it subject to conditions established by the company GEOSTAFF. We invite you to contact us by email on email@example.com as soon as you notice this error.
Any cancellation of an order on your part must be expressly accepted by the company GEOSTAFF. You are expressly informed that any cancellation or modification of your order will result in cancellation or modification fees at your expense (20% discount).
For all orders concerning custom manufacturing, so-called special manufacturing, or non-stock products:
Once the manufacturing process has started, it will be impossible for you to cancel the order. Any cancellation of the order will entail in this case, the total invoicing of the ordered goods.
What are the accepted means of payment?
You have the possibility of proceeding to the payment by bank transfer or directly in cash and bank card within the framework of a pick-up of goods: CB, VISA, MASTERCARD. We do not accept checks.
How do I change my contact information (mailing and billing address)?
For any request related to your personal account including the modification of your contact information, it is done with the sales department.
You must provide us by email on firstname.lastname@example.org your request accompanied by the following documents:
– Your Kbis
Can I pay for my order at the store pickup?
Yes, you can pay for your order when you pick it up in store. The methods of payment accepted in the store are credit card: CB, VISA, MASTERCARD and cash. You also have the possibility to pay by bank transfer before the collection of the goods. We do not accept checks.
How long does it take to process my order?
As soon as we receive your order, we will send you an AR (acknowledgement of receipt) by e-mail indicating whether the goods are available for collection or a delivery date.
RETURN AND REFUND
Can I be refunded for my order?
For all orders concerning stocked products:
If your request for refund meets the conditions for refund and if the refund of your order is approved by the company, in this case a discount of 20% will be applied on the returned material.
For any order concerning custom manufacturing, so-called special manufactures, or non-stocked products:
In this case, we will not be able to proceed with a refund of the order.
How can I be contacted by a sales representative?
You can be contacted by one of our sales representatives by filling in the form on our contact page: Contact – Geostaff
You can also contact us directly by phone at +33(0)1 30 26 37 00 and we will refer you to the sales representative responsible for your geographical area.
My delivery is damaged, what should I do?
In case of defective goods at the time of the delivery between the nature of the delivered goods and the delivery note, you must make all the necessary observations and confirm your reserves by photographs to be sent to us by e-mail on email@example.com within two days following the reception.
PICK-UP AND DELIVERY
Where can I pick up my order?
You have the choice to pick up your order in one of our warehouses:
TAVERNY – 6 bis rue Jacques Kellner – 95150 Taverny (Ile de France)
CATILLON-FUMECHON – Rue de St-Just 60130 Catillon-Fumechon (Hauts-de-France)
CARROS – ZAC La Grave – 06150 Carros (Alpes-Maritimes)
Please contact us for stock availability before pick-up.
Opening hours of the warehouse in Taverny : Monday to Thursday, opening from 6:30 am to 5:00 pm. Friday, opening from 6:30 am to 12:30 pm.
What are the delivery times?
The delivery times are sent to you by email as soon as the order is validated by our sales department and are given as an indication and without guarantee. We commit ourselves to implement all the means necessary to respect the delivery dates indicated.
What are the transportation costs?
In the case of a delivery request, a transport cost is applied according to the delivery area that you have communicated to us.
The transport costs are as follows:
– For a delivery located in Ile de France and Picardy (Oise 060): 145,00 euros before tax (HT)
– For a delivery located in any other department: the cost is variable according to parcelling and we will communicate it to you on request. This one is indicated to you by the commercial service during the validation of the order.